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Customer Support


Context Help

If you lose your way inside our web hosting Control Panel, the first thing you should do is click the Help button, which is visible on each and every page. A pop-up menu will open. It comprises exhaustive information about all the actions that you can carry out on the page in question. Each context menu appears on the very same page so that you can quickly return to your work.

Video Tutorials

We have a wide variety of instructional video clips explaining how to work with our hosting Control Panel. They're shot for those of you who would like to see how things are getting done rather than just reading articles. Thus, anyone can quickly become familiar with our Control Panel by simply watching our step-by-step educational videos.

F.A.Q.

If you can't discover the solution you need, take a peek at our comprehensive FAQ database, which comprises questions asked by actual customers and provides real solutions. We regulary update our FAQ database with new entries in an attempt to embrace all the innovations and new additions to our web hosting platform.

Ticketing System

If you still can't discover the answer you searching for in the Frequently Asked Questions database either, we have a excellent team of customer service technicians available 24x7 and ready to help you with any problem. Each trouble ticket you send will be answered within 60 minutes (the average trouble ticket response time being about twenty mins), so you won't have to wait a long time to get an answer to your question.

Contact Details

US Toll Free Phone:
US International:
UK Phone:
AU Phone:
OUR ID:

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 12.00 AM GMT/UK
05.00 AM - 07.00 PM EST/USA
06.00 PM - 08.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com